Nearly 80 percent of all internet users have searched for medical and health information online, according to a 2003 Pew Research Center study. That is a lot of requests for healthcare information, and further evidence that healthcare websites need smart, helpful, and high-quality designs.
Many healthcare websites struggle with this because they face a variety of challenges, such as:
- Brands and logos tend to be similar, making it hard to stand out.
- The industry is heavily regulated, and healthcare marketers often “play it safe” with content.
- Website accessibility is critical, but too many digital agencies are not building websites with beautiful and accessible web design.
- Healthcare websites tend to offer a larger-than-normal amount of content.
Despite these challenges, many healthcare websites do follow best practices for healthcare website design. Let’s review eight of them:
8 Examples and Best Practices for Great Healthcare Websites
Click to jump to any section highlighting an example below:
- Clean Design and Simple, Easy Navigation | Centura Health
- Robust Website Search | IU Health
- Website Accessibility | Rest Assured
- High Quality Imagery | Mercy Health
- Engaging Website Videos | Regional One Health
- Medical Info Delivery | Mayo Clinic
- Engaging Health Content | Rush Medical
- Patient Reviews and Testimonials | Arkansas Surgical Hospital
1. Clean Design and Simple, Easy Navigation — Centura Health
While not the most modern web design, the Centura Health website features a clean, straightforward information architecture. The navigation menu has only 5 primary links and 2 secondary icons. We’ve seen healthcare websites with more than 20 items competing for attention in the top navigation bar.
Centura Health’s use of simple, straight-forward navigation, combined with the prominent display of the search function in the center of the home page, greatly enhances the usability of their website. Also, the site follows accessible design best practices by using large, high contrasting fonts that are easier to read for website visitors with vision issues.
2. Robust Website Search — IU Health
Indiana University Health does a great job of providing users with a robust keyword search feature. On-site searches can be filtered by criteria such as medical services, news, and events, providers and locations. The site features a listing of recent searches in the left margin that allows users to easily track their search history. In addition, separate search functions appear in the header navigation for Providers, Medical Services, and Locations.
3. Website Accessibility — Rest Assured
Designed and built to WCAG 2.0 AA level of accessibility compliance, the Rest Assured website is open to all users, which is always a smart choice for brands in any industry. (Read more about web accessibility here.) Using such accessible design elements as large, high-contrast fonts, and easy to use keyboard navigation, this website was designed for accessibility. The Rest Assured site also makes excellent use of alt text on all images, which screen readers and other text-to-speech software use to accurately read and interpret content for those with visual impairment.
Can our accessible website development experts help you? Let’s Talk
4. High Quality Imagery — Mercy Health
Mercy Health’s website features dynamic images and color to engage the viewer. From the carousel beneath the header to other images throughout the site, the consistent use of rich, colorful photography helps promote a sense of excitement and optimism. The use of a deep, vibrant green color for the search box was a particularly good choice to promote a feeling of health and well-being, although the type within the box needs greater contrast to enhance readability.
5. Engaging Website Videos — Regional One Health
Healthcare sites showcase a variety of video storytelling. Facility tours, provider interviews, and treatment videos rank highly among prospective patients. Regional One Health does a tremendous job telling their story through video. The use of engaging and dramatic video as their hero statement on the homepage immediately captivates the viewer and promotes the feeling in the user on that Regional One has the solution to their health issues.
6. Medical Info Delivery — Mayo Clinic
Long recognized as one of the top medical centers in the nation, the Mayo Clinic is also at the top of their game when it comes to effectively delivering medical information to website visitors. Prominently displayed on their homepage, the Mayo Clinic provides users with an extensive navigation menu for exploring health information related to diseases and health conditions. Health issues can be researched by finding information from an alphabetical conditions listing, or by using Mayo Clinic’s comprehensive symptom checker. Mayo Clinic also maintains a section of featured content topics ranging from heart arrhythmia to organ transplants, where expert information is provided by their physicians and clinicians.
What’s more, Mayo Clinic’s design acknowledges that website visitors are not always seeking academic health information. Instead, many users are looking for actionable health information or guidance, such as how to request an appointment or find a doctor at Mayo Clinic, or find details regarding their COVID-19 protocols. This information is conveniently separated into an entirely different navigation menu that is still prominent in the top fold of the homepage.
7. Engaging Health Content — Rush Medical
Chicago’s Rush University Medical Center does a great job providing their audience with engaging health-related content. With an easy to navigate site, Rush makes use of well-written articles on subjects ranging from health conditions, to organizational news and articles, to health-oriented events and classes, and highlights of their social media posts.
8. Patient Reviews and Testimonials — Arkansas Surgical Hospital
Prospective medical patients consistently rank testimonials as one of their most sought-after sources of information, making patient reviews one of the most powerful sections of a healthcare website. These testimonials provide added comfort to prospective patients and create an additional level of credibility to the healthcare provider. Arkansas Surgical Hospital excels at presenting patient testimonials in a user-directed carousel.
How to Design Great Healthcare Websites
As these examples demonstrate, the better healthcare websites follow a comprehensive digital strategy that combines:
- Useful website features
- Simple website navigation and search functionality
- Engaging and informative content
- Digitally accessible and ADA-compliant
- Clean design elements
By following these best practices, web designers create better user experiences for those visiting healthcare websites, which builds brand loyalty for your healthcare organization among the 4 of every 5 internet users who are seeking information on their health or medical conditions online.
Need the Best Web Design for your Healthcare Company?
We have 20 years of experience designing and developing high-performing websites for hospitals and medical health organizations. Check out our Portfolio for examples of our website design work, and connect with us to get a free consultation and a customized quote for your healthcare website project.
Frequently Asked Questions
You can make your website accessible by building or modifying the site to adhere to the WCAG web content accessibility guidelines.
Fill your content calendar by determining commonly-searched healthcare topics, then use your medical expertise to write content pieces that inform the reader about each chosen topic. Keep paragraphs short and to the point, and provide plenty of quality images that will help explain the content.
Important features of a healthcare website are accessibility, engaging content and imagery, a curated user experience, easy navigation, and useful website features.