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The Impact of Poor-Performing Websites on User Experience

DBS Interactive
Illustration of 404 error as an example of poor user experience

Website performance supports user experiences and influences brand perception. While high Google Lighthouse testing scores reflect optimized performance, websites with low scores harm user engagement, trust, and satisfaction.


How Poor Website Performance Impacts UX

Poor-performing websites can profoundly impact user experiences, brand perception, and overall business success. Low Lighthouse scores often indicate underlying issues affecting how users interact with a website, leading to adverse outcomes.


Frustrated Visitors

Websites with low Lighthouse scores typically offer a subpar user experience, including slow page load times, navigation difficulties, and unresponsive design.

Website visitors have high expectations. They know a good user experience at first click. A B2B company should offer a digital experience as good as the best consumer websites, instead of merely striving for a lower benchmark set by its competitors.


High Bounce Rates

Low Lighthouse scores identify website performance issues that often produce high bounce rates. Visitors quickly leave the website in frustration due to slow loading times, which is a lost opportunity for a business with great products, services, and content.


Accessibility Barriers

Inadequate Lighthouse scores identify accessibility barriers that make it challenging for users with permanent or temporary disabilities to access and navigate the site. Users feel alienated and consider it discrimination, which can lead to a lawsuit based on the Americans with Disabilities Act or similar laws in other countries.


Negative Brand Perception

Users may perceive a poorly performing website as unprofessional or unreliable, leading to a loss of trust in the brand or business. This lack of confidence can deter users from completing transactions or engaging further with the website, impacting conversion rates and revenue. Users expect to experience the brand promise at every touch point, including on a company website.


Lost Leads or Sales

Poor performance can hinder users from completing desired actions, such as purchasing or filling out a contact form, leading to lower conversion rates and missed opportunities. Users are less likely to engage with a website that doesn’t meet their speed, functionality, and usability expectations.


Lower Website Security

In addition to the user experience challenges posed by low Lighthouse scores, poor-performing websites also face heightened security risks. Vulnerabilities such as outdated software, insecure connections, or lack of HTTPS encryption can expose user data to potential breaches, leading to fear, mistrust, and reputational damage.


Regularly Check And Optimize Lighthouse Scores

Regularly monitoring and optimizing Lighthouse scores is not just about technical performance—it’s about prioritizing user experience, building trust, and fostering positive brand interactions.

By addressing performance issues and ensuring a seamless online experience, businesses can enhance user satisfaction, drive engagement, and ultimately achieve long-term success.

After you run Lighthouse to get your scores, jot down your and your competitor’s scores on the free form below. We can discuss the results with you.

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