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Account Manager

Job Description

As an Account Manager your job is to build relationships with our clients, serve as their liaison to internal teams, and to help the team deliver superior results. You will be responsible for communicating project details and managing client expectations. A positive attitude and strong work ethic are at the top of our “must have” column.

We’re looking for someone who can communicate technical things to a diverse group of non-technical people (and vice versa) to make sure we capture the true needs of our clients. This person will embody that perfect blend of exceptional customer service, excellent organizational skills, and a passion for digital technology.

Your Responsibilities

  • Primary owner of multiple relationships and communication on behalf of our clients
  • Ensure client deliverables are completed within the agreed-upon timeframe and within client expectations
  • Direct and recap client meetings and discussions
  • Represent the client’s business and their goals internally, including being the knowledge center for their brands, products, services, and industry developments
  • Assist business development in smooth onboarding and handoff of new clients
  • Prepare plans, briefs, budgets, meetings, invoices and scopes of work
  • Relay client needs with clear expectations of deadline to appropriate personnel
  • Assist in client billing

Qualifications

  • Positive attitude and strong work ethic
  • Able to multitask, prioritize and seamlessly move from one project to another in a deadline-driven environment
  • Ownership of responsibilities and tenacity to see the job through
  • Computer proficiency including Google Suite/Microsoft Office
  • Impeccable writing and communication skills
  • Professional, friendly and positive attitude with an assertive, proactive work style
  • Knowledgeable and/or willing to learn about digital technology and general business strategies
  • Enthusiasm for the web and digital technologies
  • Bachelor’s degree or equivalent experience